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Articles in Home | Business | Human Resource-training Title|Newest|Oldest Aptitude Tests Reveal the Your Strengths and Weaknesses  By : Paul Newton when you are looking for a new job, your professional and educational qualifications are not enough on their own. Times are changing and the recruitment procedures are also becoming more and more intricate and extensive. Online Job Portal: Targeting Employer Needs  By : Talent Onions In this fast moving world, everything happens quickly. Everyone is in hurry. Organizations are willing to finish the mammoth task of hiring resources with ease and more effectively. They take help of online job portals for this task. Hiring from Overseas – A proven way to keep staff turnover low  By : Tony Hayes Examining the positive effects of recruiting skilled and low skilled workers from abroad, for jobs that cannot be filled locally due to the skills gap or lack of local applicants. The 15 Laws of Motivating Generation Y  By : Anna Ivey The college graduates that make up the ranks of Generation Y are easy to understand. Learn how to appeal to what is most important to the Gen Y person in an employment situation. Getting Started Learning French  By : Chelsea R Sparks Europe is a vast continent known for its diverse languages, cultures, and cuisines. The most popular of the European languages, second to English, is French, and it is considered to be the sweetest sounding and most romantic of the European languages. There are over 75 million, native speakers of French and about 175 to 300 million speakers all over the world who speak French as a primary or second language. Human Capital White Paper  By : Ceridian Human capital is just one of an organisation's intangible assets. It is basically all of the competencies and commitment of the people within an organisation i.e. their skills, experience, potential and capacity. Put the Shoe in the Other Foot at Job Interviews  By : Bill Piker A job interview is a two way street. Put the shoe in the other foot. You be interviewing the company as they interview you. Be prepared. Criminal Background Checks  By : Dolson The benefits of conducting checks into the background of potential employees, tenants, or any number of other personal associates are innumerable, and immense, especially when compared with the cost. Financially, this can save thousands in stolen goods, or damaged property, but it can also prevent a company losing face due to a single problem employee, or keep the property value high by not renting to drug dealers. The Bad Apple At Work May be Your Best Apple - Employee Productivity  By : Shaun Stevens One bad employee on the jobsite may spoil your employee morale. However that employee may be your best and most productive. What to do in such a human resources and employee morale situation ? Employee Turnover: The Real Costs  By : Shaun Stevens It is interesting that for all the charts and graphs displayed at meetings that you have attended t hat never once have you ever seen a graph of the true and major cost of “employee turnover”. Employee turnover inflicts tremendous costs to businesses in terms of lost productivity, sales and profits as well as costs involved in the hiring and training process. Grow Your Business With TOP Performing Employees  By : Grant D. Robinson The number one most costly issue for small business owners today is “low productivity” followed closely by “selecting employees.” By incorporating these practices into their own recruiting and hiring process, small business owners will eliminate the two most costly business issues. The positive result of this is productivity, sales and revenue goal accomplishment. Career Training: A Popular Choice And For A Good Reason  By : Sherry Harris There are a lot of career training courses which can help a person to develop valuable skills and knowledge. These in turn help the person to earn more money. The courses are designed for people who do not have much knowledge on a particular subject. They assist a person to develop to his or her full potential. Up-Close, Behind-the-Scenes Look at Career Training  By : Sherry L Harris Making decisions can be difficult especially if you don’t have all the facts. When it comes to deciding which career path to take the options appear to be varied and complex. In this day and age the number of fields in which to have a career have steadily increased but the career training for these fields may not be readily available. Or so it would seem. With the advent of the computer and the internet, career training has grown and expanded in leaps and bounds. So how does one make sense of so many career choices and options? Get the facts. A Team Building Seminar Can Work For Any Business  By : Paul Tobey It amazes me how popular team building seminars have become. Most major companies and organizations have turned to team building professionals at one time or another to get greater results from their employees. Function as a "Team Player" On the Job !!  By : Shaun Stevens What does the term " Team Player" mean at your new job setting ? What does it mean ? How did these concepts come about ? Is this a good strategy by the employer ? How can you fit into the "team " ? Building an Extraordinary Team  By : Tim Link If you’ve ever been part of a team that got less than stellar results, then your team was likely missing one or more of the characteristics of high functioning teams. This article reviews the five dysfunctions of a team and what extraordinary teams have that ordinary ones don’t. Team Building Seminars – The Winning Corporate Trend  By : Paul Tobey Leading organizations and companies are more and more turning to professional team building experts in order to get the most out of their employees. It's all about focusing on building postive energy within the group dynamic and striving for maximum results. How To Select The Right Person For The Job - The three essentials  By : Bob Selden One of the most difficult tasks of management is to find the right person for the job. Bob Selden suggests some proven methods for improving your hit rate. Why Teams Won't Take Responsibility  By : Colleen Kettenhofen Do you have problems with your employees in terms of accountability, trust and communication? Discover secrets your team members aren't telling you about why they're not more productive. In my leadership trainings and team building seminars, when upper management ISN'T in the room, employees confide in me their stumbling blocks to success. Find out how to improve your employees' performance and your organization's bottom-line. Team Building Games; Team Building Activities from Team Building Plus  By : kermit8 Helping your corporate team leverage their strengths while making up for weak points; that is the one shortcut to your business success. HR professionals and management gurus use to tell us about the importance of corporate team building. SAP ABAP Performance Tuning Tips & Tricks  By : ron ABAP is the universal language in the World of SAP programming and the focus is also on getting a team of efficient programmers as early as possible in each and every part of the project, both for handing over the technical specifications to them and also for asking them to toss out the ABAP programs within the “given deadlines” as well. Employers: Develop Effective Health And Safety Policies for Glove Usage in the Workplace  By : Rachelle Moxley Latex allergy in the workplace can result in potentially serious health problems for workers, who are often unaware of the risk of latex exposure. Such health problems can be minimized or prevented by developing policies to train and educate employees and glove users on all aspects of glove use, safety & care, and procedures to prevent and react to latex allergies. 10 Top Traits Hiring Managers Drool Over!  By : Mark Duin Want to rise far above the other 99 candidates interviewing for that dream job? How To Hire Qualified And Reliable People  By : simi How To Hire Qualified And Reliable People Recruiting Software – Auto-Matching  By : Robert Palmer Recruiters need flexibility for software auto matching applicants to clients. However the recruiting software database must contain complete and accurate information on applicants and positions for auto matching to work. What Is SAP  By : ron SAP, started in 1972 by five ex-IBM employees in Mannheim, Germany, states that it is the world's largest inter-enterprise software company and the world's fourth-largest independent software supplier, overall. To have a comprehensive range of applications the tangible SAP idea was to provide customers with the capacity to cooperate with a common corporate database and so the applications have been assembled gradually. Recruitment as the most important aspect of Human Resource Management  By : verena Human Resource Management theories focus on methods of recruitment and selection and highlight the advantages of interviews, general assessment and psychometric testing as employee selection processes. The recruitment process could be internal or external or could also be online and involves the stages of recruitment policies, advertising, job description, job application process, interviews, assessment, decision making, legislation selection and training. Reducing Workplace Bad Stress- An Imperative Manager’s Role  By : verena This article will overview basic concept, sources and ways to reduce work related stress. Managing Cultural Diversity- A Key to Organizational Success  By : verena This article will discuss the ways through which cultural diversity among workforce can be managed and the ways such diversity can deliver organizational success. Advantages Offered by Reliable Sales Recruitment Services  By : Groshan Fabiola There are various online Sales Recruitment Services that can help business owners to quickly fill the job vacancies inside their companies. Considering the fact that the popularity, renown and credibility of a business are reflected by the professionalism and the value of its employees, a solid, well-trained business team can easily separate a company from the rest, making the difference when it matters the most. Starbucks: How To Recruit For The Love And Meaning Of It.  By : Kim Klaver In the previous post, "What's love got to do with it?" I reported that most of today's aspiring entrepreneurs say they do NOT put money first when they think of launching something of their own. Instead, they want something they love, something that matters to them, where they can be their own boss, and then, yes, also earn some money with it. I suggested that if we are to take them at their word, we'd better think of ways and language to attract these kinds of people t... How To Choose A Medical Billing Specialist  By : Kathryn Whittaker When considering how to choose a medical billing specialist, you must consider the skills and abilities of a good one. If you know what you are looking for, making the right decision as to which billing specialist to use becomes fairly obvious. Take a look at what a medical billing specialist should be familiar with and what they have to do so that you can choose the right medical transcriptions First of all when considering how to choose a medical billing specialist, you ... Recognizing "Smart" Performance Can Be Difficult  By : Chris Herrmann The monthly performance recognition awards have come round again but, once more, Fiona White is sure she won't be featuring. Fiona is a consistent administration worker. She is well organized and clears her desk of the day's work without making fuss or having 5-minute panics like some of the others seem to do. She often helps these people out because she has enough control over her own work to be able to reschedule things. However she is not a high profile earner for the comp... IT Personnel - Critical People Looking for Growth  By : Ken Charnley Large parts of underrated people in any organizations right now are the people who comprise the Management Information Systems or Information Technology department of companies. Though these people were not really given much importance before, the boost of technology in helping out corporate entities has totally changed this scenario. Risk Assessment In The Workplace. Part 3  By : David Barnard Step 4. Record your findings. If you have less than 5 employees then you do not need to write anything down. Although you will find it useful to keep a written record of what you have done. If you have five or more employees, then you must put in writing the significant findings of your risk assessment. This means writing down the significant hazards and your conclusions. Examples might be something like: Electrical installations: insulation and earthing checked a... The Value Of Becoming A Learning Organization  By : Shannon Martin Many companies face the question of the value of investing in organizational learning. Consider this: A four-year study by the American Society for Training and Development (ASTD) shows that firms that invest $1,500 per employee in training compared to those that spend $125 experience on average 24 percent higher gross profit margins and 218 percent higher income per employee. While those impressive statistics may occur over a long period, it’s also possible to evaluate... Ways to Make Right Hire  By : Ken Charnley How many times have you had an employee relinquish and then instantaneously feel fraught to fill the gap that was just vacated? Unfortunately, it's an all too common incidence in today's workplace. Recruiting – no matter how fast or cost-effective – does you no good if the employees hired don't stay for long. How Will You Know That Your Accountant Is More Than Just A Number Wizard?  By : John Maxim The business arena is all about venture, is it not? Indeed, there is only a thin line which separates success and failure. For businesses, small or big, somebody reliable must advise on complex things. These things include a whole lot of opinions on taxes, method of financing and effective planning. I am referring to a credible ACCOUNTANT. Does it mean that an erroneous choice of an accountant will destroy a business? Well, probably not damage everything right off the b... Corporate Team Building Events: Throw ‘Distancing’ to a Distance  By : Peter Mason The problem in the corporate team building process namely ‘distancing’ is predominantly inherent in employees’ as well as in the employer’s psyche. The corporate houses are spending huge amounts to unite the workforce into an active team. However, how the job is done? Tips for Training Your Cleaning Staff  By : Steve Hanson Proper training of your cleaning staff not only leads to cleaner buildings, but it also means fewer accidents, faster cleaning times, and a more professional cleaning staff. Use these tips to help ensure your cleaning staff learns to do their job safely and efficiently. Psychological Training  By : Phoenix Training Why Train? Simple really: training improves skills, techniques, knowledge and attitude whatever an individual's role within an organisation. Ongoing staff training and development is crucial if you want to improve business performance and meet your targets. Without a well-trained, skilled team your business won't grow and prosper. But there are a number of initiatives to ensure your staff have the right knowledge and experience required. When a company develops a lea... Redundancy - Contradictory New Rulings On Ageism May Lead to Unfair Dismissal  By : Margaret Stead Ageism in the workforce is reflected in 'out of date' rules on redundancy payments and piece-meal solutions to contradictory rulings are making life difficult for employers who are preparing for the introduction of EU-driven legislation outlawing age discrimination. How To Select A Consultant - The Three Imperatives  By : Bob Selden If you’ve ever been faced with the task of selecting a consultant, or you do so regularly, Bob Selden of the National Learning Institute provides some helpful hints and perhaps some new approaches to selecting the most appropriate consultant. Attracting (And Keeping) Top Performers  By : Paul Lemberg Good people are hard to find, the saying goes. For example, by the year 2000 over 190,000 computer programmer and other information technology jobs will be vacant, according to a Bureau of Labor Statistics report. (This is now a bit out of date, and although the dot-com bustups and the 2000-2001 recession has eased things a bit, it is still difficult to lure top talent.) It may be easy to fill these empty positions if you are a software giant like Microsoft, but there is a tr... Companies Stifle Intrapreneurs At Their Own Risk  By : Tim Knox I've noticed an interesting trend lately. Usually the e-mail I receive in response to this column comes from rookie entrepreneurs or established business owners seeking my input on startup matters, financing, employee relations, general management and leadership issues, policy matters, etc. Lately, however, many of the messages are coming from employees of medium-size and large companies who are growing frustrated at working in an environment that they deem (to quote one ... Moving the Needle on Employee Engagement and Commitment  By : Regina Barr When it comes to employee engagement and commitment to an organization, most companies would agree that they ‘have some, want more.’ Why? This article offers suggestions to help get you started in moving the needle on employee engagement and commitment. Slow Cars To Superstars  By : Derrick Moe Successful hiring, in any company, is one of the most difficult tasks in which to achieve repeatable success. From unexpected outbursts to terminal tardiness to woeful incompetence, every company has a hiring horror story regarding employees who interviewed strong but performed poorly. Perhaps a subtle, but more dangerous occurrence is the all-too-common hire who performs their job in the gray twilight of mediocrity. They never rise to the occasion and they never catastro... Are Your Supply Chain Management Employees Thinking Domestic or Global?  By : Sherry Harris Global supply chain management has emerged as a major topic in the age of globalization and now it is sitting at the heart of the whole system. But you might be asking yourself, so what exactly is supply chain management and how can it affect my company? Key Staff can and will leave your business, are you prepared?  By : Justin Woolich Very few businesses can claim to be prepared for the loss of key staff. Quite often it is an unexpected and unplanned for event that causes quite a bit of disruption to business as usual. Maintaining People Places & Retaining Staff  By : Karin Syren Let’s switch our emphasis from creating People Places to sustaining them. As we maintain focus on the human element, taking a universal position on the importance of the human element, we will continue to play a role in our own solutions. Today, we’ll concentrate on top performers, and on the difference between management and leadership, understanding that while these are simple principles, they are not always easy. Trophy Q&A: Corporate And Employee Recognition Awards  By : Elena Trumbo * How often should recognition awards be given to employees? It actually depends upon the employer or the company itself. The maximum frequency of awarding is monthly, but some companies reward weekly. Some companies like pharmaceutical companies usually give awarding ceremonies every six months, depending on the performances of their agents. They usually give incentives or even cars to the agents who have reached the quota of sales. * Is it better to give an employ... Boost Employee Morale With An Exciting Adventure Team Building Event!  By : Shane Williss Corporations faced with a bout of low employee morale should organise exciting team building events to turn things around. Depending on the company budget available, there are lots of team building activities that can be implemented. Corporate event planners can organize a trip to a resort and run a myriad of group activities that encourage collaboration between co-workers. What are some of the team building ideas that would make the event a success? Infusing a sense of ad... Employee Performance Reviews — Dealing With Disagreements  By : Dick Grote What do you do when an employee disagrees with something you’ve written on their performance review? How can you prepare for this and deal with it effectively? Start by listening to figure out the source of the disagreement. Is it an issue of fact (you wrote that the employee received a customer satisfaction score of 79 but the employee says that his score was actually 83), or is a matter of judgment (you wrote that the employee’s customer service skills were unsatisfactor... Get Your Performance Appraisal Discussions Off To A Good Start (Part 1)  By : Dick Grote Too often, participants in performance appraisal meetings seem awkward and uncomfortable. To some extent, that’s unavoidable — it’s always a bit awkward for one person to deliver a formal assessment of the quality of work performed by another. But following some simple suggestions can eliminate a lot of the awkwardness in performance appraisal meetings. Here are a couple of tips that will help put both players at ease. (In Part 2 of this article, I’ll provide some addition... Restaurant Training - Selecting Your Restaurant Cast  By : Robert Duprey The hospitality business is like show business. When you are casting, it is important to place people in suitable roles. The costs involved with hiring an individual should be a strong deterrent to rushing into decisions you may regret in 1 weeks time. Remember, once the casting decision has been made, your entire production's reviews are going to depend on the various people you've chosen for the performance. Don't be fooled by first appearances and beware of being ove... Waiter Training - Rehearsing For The Restaurant Performance  By : Robert Duprey However sophisticated your training may be, its merits will soon be lost without effective and consistent reinforcement. One of the most effective ways managers can reinforce training is through short and well planned pre-shift meetings. These are 10-15 minute sessions where managers can build confidence and gain valuable feedback. Typically held just prior to a shift, the meetings are essential for improving customer care and boosting average spend as they present an o... Restaurant Training - This Is Show Business  By : Robert Duprey In today's increasingly competitive hospitality industry, owners and managers are constantly seeking the answer to an important question- How do you recruit, retain, and motivate staff who are responsible for creating a "magical" experience which exceeds your guest's expectations? Some answers may be found by looking to successful companies that are consistently achieving these goals. William Shakespeare wrote, 'All the world's a stage, and all the men and women merely pl... Sucessful Team Building Techniques  By : Trevor Marshall In business, it does not matter whether you work in a typical office a shop or a factory. You are built up of a group individuals with specific goals towards producing the goods that the company sells. This is what defines a team. From the most mundane task like answering a phone call, to the most complicated job like designing products, every individual making up the team plays an important role. As a whole, every employee is working towards a common goal which is to earn pr... Who Needs Employee Motivation Anyway?  By : John Rivers Knowing how to motivate those who work for you is something that everyone needs to learn if they want to be a success in any industry that they are in. The people that work for you and the ones that make your product and/or provide the services that you are selling so make sure that they enjoy what they do and they will do it that much better. Sounds pretty simple huh? Well, it is and you can learn these things in just a little bit of time. You would be surprised to see what ... Human Resources 101a  By : Mary Murtha - Managing an organization on its way to success has its own challenges, like dealing with economic factors that may or may not stand as obstacles. Ordinarily, one will claim that this is a Human Resource affair. However, some successful organizations have employed more workable techniques to succeed. This is the human resources of today. The Traditional Role of Human Resources Most people in an organization will identify the Human Resources Department to anything systema... Will All Recruitment Be Free In Future?  By : Richard D S Hill Joel Cheeseman has a blog on online recruitment - http://cheesman.typepad.com/ - and has recently written an e-book called " Battling Free" - http://www.hrseo.com/battlingfree/ - on his contention that sites such as Craigslist - http://www.craigslist.org/ - and search engines like Google Jobs - http://www.google.com/jobs/ - and Yahoo! Hot Jobs - http://hotjobs.yahoo.com/ - are "spearheading an ongoing and relentless commoditization of information that's quickly pulling the va... Valuable Human Resources Career Info You Just Gotta Read  By : Mary Murtha - The very goal of every graduate is to find a decent job. On the other hand, every organization knows the value behind the employment of competent and skilled employees. They know that once they have employed the right kind of employee and place them in a position that can best reflect their skills and competence is absolutely important in organizational success. However, for some businesses that have bigger sets of connections and extensions, there must be somebody or some... Human Resources: What Drives An Organization  By : Mary Murtha - The field of Human Behavior Organization emphasizes the importance of human resources in any business organization. The business filed offers too much focus on manpower development for it is the lifeblood of an existing industry. This consideration provided several honchos in trade enterprise to create spin off departments to cater on different structural framework of human resource management development. Some of the most generic or common filed are the one below: • Hu... What HMO's Won't Tell You  By : J Schipper When a company enters into a contract with an HMO, employee satisfaction as well as company money is on the line. Health costs are rising annually, and employee health care is a major expense for most businesses. The following tips will help you select the best health plan for your business. When companies out-source services, they usually monitor the supplier to ensure that it consistently supplies the goods or services which are specified in the contract. When dealing wi... Know When To Get Help - Performance Management Consulting  By : Trevor Marshall Most people dread performance appraisals because it is tiring and tedious, and people believe their jobs may be on the line. Of course, performance appraisals are really quite useful because management can fully make sense out of the things that have been happening in the company. Through a yearly performance appraisal of employees, companies can finally be able to find out about the reasons behind why the company is losing money here or there. 1. Perform Appraisals In A ... All About Criminal Background Searches  By : John Rivers A criminal background search is a great tool to use for hiring purposes. If own a company or work in a human resources department you should definitely look into using a background check company in order to make sure that you are not hiring criminals. Background check companies are skilled at finding criminal information on applicants that you may be thinking about hiring. The only thing that you need to do as a company to get set up is get your applicants to sign a waiver... Work Efficiency - Are Employees Really Overworked?  By : Bartosz Lewandowicz The Statlook system’s unique function is tracking the company’s computer usage mode. A wide range of cross-sectional reports illustrates the users’ activities in each period of time and in the context of used software. By means of the Statlook system you can practically control all employee activity, beginning from the registration of Internet site visits, through the usage of each application and documents opened statistics, control of software installed, as far as the abili... Sales Training Means Business  By : Sherry Harris You can be a master in producing world-class products, but that is not enough. You have to sell the product and convincing a consumer is not an easy task. Get More Marketing Value From Recruitment Software  By : Charles Trumpess Offering high levels of process automation, recruitment software plays an indispensable part in reducing a staffing agency's administrative burden. However, today's recruitment applications are designed to do a whole lot more than just reduce paperwork. They can make a significant contribution to a company's marketing and sales activity. Effective client contact management and timely, personalised business communications are essential to the success of any recruitment comp... Awareness And Mastery – Two Essential Keys To A Successful Small Business  By : Michael Clark At the heart of it, mastery is practice. Mastery is staying on the path." ~ George Leonard US pioneer in human potential We often hear managers complaining that their employees aren’t productive, don’t listen and just can’t consistently get the job done. As a youth sports coach, I hear coaches with similar complaints—the kids don’t listen, don’t know where to go and don’t try very hard. I can’t relate. The boys on my team are usually focused, do what I ask of them, and w... Ten Reasons To Implement Choice Theory In Your Organization  By : Kim Olver What is Choice Theory (CT)? CT is a theory of the explanation of human behavior. CT has applicability to both a person’s personal and professional life. It teaches us about our five basic needs, how to meet those needs in a responsible way, and how to take personal responsibility for getting those needs met. I have assisted many companies with implementing the concepts and principles of Choice Theory (CT) in the workplace over the years. Their reasons ranged from mere curi... Employee Rewards Reap Results  By : Trevor Marshall The way you reward people forms an essential foundation for effective people management. Money is by no means the only motivator of people, but too little money demotivates powerfully. Studies have shown that material reward is far more powerful than monetary. 1. How To Determine Levels Of Reward To determine how much reward is appropriate, consider the question what level of employee reward will attract, retain, and motivate people of the calibre that you require. If ... 10 Ways To Stimulate Employee Motivation  By : Paul Graham Today’s fast-moving business environment demands that the effective manager be both a well-organized administrator and highly adept in understanding people’s basic needs and behaviour in the workplace. Gaining commitment, nurturing talent, and ensuring employee motivation and productivity require open communication and trust between managers and staff. 1. Understand their behaviour People at work naturally tend to adopt instinctive modes of behaviour that are self-prote... What Is MCSE?  By : Sandy Baker MCSE stands for Microsoft Certified Systems Engineer. What is this term, really? While the term sounds like a degree that you would get in Microsoft, it is not really an engineering degree, per say. In fact, that is one of the biggest complaints about this learning process. Nevertheless, MCSE is a training course of sorts that is designed to teach individuals who want to learn how to handle various aspects of Microsoft skills. The goal is to have a group of people who are kno... Finding Who You Need: Advisors, Accountants And More  By : James Calvin Finding Who You Need: Advisors, Accountants and More. When you run a home business, there are all sorts of professionals whose services you need. They are often indispensable, saving you two or three times what they cost. But what do you need, and how do you know who to choose? Choosing People. The best people to hire are people who you've heard about by word of mouth. Failing that, you should spend as much time as you can afford comparing people and services before ... Are You Taking Care of Your Employees?  By : Rosanne Dausilio, Ph.D. A recent survey done by CCH a provider of human resources and employment law information released its 2005 CCH Unscheduled Absence Survey with interesting results. It found that only 35% of unscheduled absences are due to illness. What’s the other 65% you ask? The Psychometric Profile – a useful recruitment tool?  By : Jim Brackin What is a psychometric profile? Why are they so popular and how and when should I use it. What can I do to ensure applicants have not been 'taught' to modify their answers? Tips For Using Video & Web Conferencing To Train, Manage And Support Your Sales Team  By : Dan Richmond If you have a large sales force, spread out over wide distances, or if you have a small staff in various locations, then video and web conferencing is an ideal way to train, manage and support your team. In case you are wondering what online conferencing has to do with managing and training a sales force, here are a few ways to utilize this new technology. 1. Hold Virtual Online Sales Meetings Instead of calling all your representatives to one physical point, you can se... How important are your employees?  By : Jeremy L. Knauff Value of customer service Use Noncompete Agreements To Help Protect Your Business From  By : Tim Knox Q: One of my former employees has started a competing business and is calling my clients and trying to steal their business from me. Do I have any legal recourse against him? -- Brad J. A: I hate to break this to you, Brad, but unless this former employee signed a noncompete agreement while on your payroll, there is probably very little you can do to stop him from wooing your customers. You should discuss the situation with your attorney, but unless this person is also br... Managing Employees Is A Little Like Herding Cats  By : Tim Knox Q: I started my small business about a year ago and it's grown steadily. I like having my own business, but I'm having a tough time managing people. I have 5 employees now and it seems like I spend half my time making sure they are doing what they're supposed to be doing and the other half of my time doing things they didn't get done. Things were much easier when I was a one man shop. Any suggestions? -- Paul C. A: Ah, Paul, welcome to the wonderful world of employee man... The Thick Line Between Buddy And Boss  By : Tim Knox Q: One of my key employees is giving me trouble. He has started showing up late for work and has developed a bad attitude in general. The rest of my employees are complaining since they are having to take up his slack. I've tried talking to him, but he doesn't seem to listen. To make matters worse, he has become one of my best friends since I hired him five years ago, so firing him is out of the question. What can I do? -- Allen B. A: One reason I am so qualified to disp... The Effectiveness Of Online Training  By : Peter Peterka Online training is known by numerous names and acronyms—computer-based training (CBT), web-based training (WBT), cyber-training, distance learning, e-learning, etc. By whatever name, online training is a method of delivering training through an electronic medium without the immediate presence of a human instructor. By taking advantage of technology, online training can be more cost effective by delivering more knowledge in a more flexible and efficient manner. There are di... Understanding Resume Styles  By : David Green Perfecting the perfect resume style can be tricky. Many job seekers don’t really understand the ins and outs of resume creation and only think about their resumes when they are actively seeking other employment. Training and ROI (Return on Investment)  By : Rosanne Dausilio, Ph.D. Research has been making a case for how spending in human performance areas such as training, translates into bottom line growth.

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