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Danny Wirken's Articles in Customer Service Show All|Display Category|Title|Newest|Oldest Call Centers - A Backgrounder The call center business has become one of the fastest booming industries today. In the era of customer-oriented services, the provision for accessible support is now a priority. With many companies trying to cope up with their customers’ needs and demands, the concept of the call center was born. A call center normally operates with all its agents (or customer service representatives) in one central location. It is equipped to handle a large amount of transactions between...

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